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General Information

Art Requirements:

We include 30 minutes of art time with all orders. Additional art time is charged at $15 (e) per ¼ hour. Typesetting is done at no charge. You will be advised of additional art charges prior to production.

Production ready art should be sent via email to art@recognitionworx.com. It is recommended that you send a pdf or jpeg file of your artwork along with the original production art files.

Vector Files:

Illustrator (.eps, .ai, or.pdf) and Corel Draw (.cdr). Please convert fonts to curves/outlines/paths.

Bitmap files:

Photoshop (.psd, .tiff, or .jpeg) – 600 DPI is preferred with a minimum of 300 DPI.

Art Prep for Sandblasting:

Minimum font size is 12 point on sans-serif fonts and 16 points on serif fonts. All artwork must be black and white – halftones cannot be sandblasted. Artwork with fine lines will not sandblast cleanly.

Art Prep for Screening:

Minimum font size is 10 points. PMS color matching is available (however, not exact) at no charge in addition to the standard colors of black, white, gold, silver and frost. Multiple colors must be color separated on artwork submitted.

Art Prep for Laser:

Minimum font size is 10 points. Black and white art is required.

Art Prep for VividWorx:

Minimum font size is 10 points. Always include 1/8” bleed for all artwork. Personalizations should be vector files separated from bitmap backgrounds. No PMS color matching is available with this process.

Production Schedule:

5-10 working days from final art approval. Large orders and custom orders may require additional time. Production time begins when final production information including artwork, personalizations and proofs have been approved and payment has been received or credit terms have been established.

Rush Service:

Orders requiring less than our standard production time may incur a “sprint service” charge and are subject to approval based on factory capacity. Orders shipping less than 5 working days from final art approval will incur a 15% rush fee. You will be advised of any expedited service charges prior to production and charges will be applied to the invoice.

Set Up Information:

Laser Set Up:

$60 (e)

Screenprint Set Up:

$60 (e) Includes 1 color, 1 side imprint. Additional colors are $1.40 (e) per color, per unit.

PMS Color Matching:

No Charge

Spectralase Set Up:

$60 (e) Includes 1 color. Additional colors are $2.15 (e) per color, per unit.

Sandblast Set Up:

$60 (e) Contact customer service for additional location charges.

Metal Engraving Set Up:

$20.00 (e) Burnished engraving/Oxidized letters. Repeat Copy (repeating lines on numerous engraved metal plates) is $2.15 (e) per line. Engraved dates are $.20 (e) per character

Deep Engraving Set Up:

$25.00 (e) Black Enamel Colorfill in deep engraved imprints is $2.85 (e) per unit

Logo Engraving Set Up:

$60.00 (e) Run Charge is $1.70 (e) per square inch.

VividWorx Set Up:

No Charge

Sublimation Set Up:

No Charge

Colorfill:

$7.00 (e) Per area, per piece. Add 2 days to normal production time. PMS color matches are not available.

Logo Changes/Copy Changes/Art Resizing:

$20 (e) Per change within an order (applies to logos and blocks of text)

Personalization Information:

Personalizations must be submitted electronically in Excel, Word or CSV format. Personalization charges include blocks of up to 3 lines of changing text with the exception of metal engraving which is priced per line.

Lasered Personalizations:

$6.40 (e)

Screened Personalizations:

$5.70 (e)

Sandblasted Personalizations:

No Charge

VividWorx Personalizations:

No Charge

Engraved Personalizations:

$3.20 (e) per line

Sublimated Personalizations:

No Charge

Additional Lines of Personalizations:

$2.00 (e)

Faxed or other non-electronically submitted personalizations will incur a typesetting charge of $1.50 (e) each in addition to the above personalization charges.

Additional Information:

Cancellations/Decreased/Increased Orders:

Orders cancelled prior to shipping will be invoiced for all materials and labor costs incurred up to the date of cancellation. Decreased orders will be billed at the appropriate reduced column price as long as production has not been completed. Increased orders received after the original production run has begun will be processed as new orders, incur new set up charges and be billed at the quantity of the new order. The scheduled ship date may change to accommodate the increased order quantity. Changes to orders must be faxed or emailed.

Claims:

Please inspect your merchandise immediately upon receipt. If damage occurred contact customer service immediately. Claims for breakage or damage must be made against the carrier. You must make all claims for orders shipped under your carrier account number. For orders shipped under the RecognitionWorx account, claims will be made by us on your behalf if we are notified within 5 working days of receipt of merchandise. Valid claims must be accompanied by original shipping cartons, packaging material and damaged items. Claims are not possible if any reshipment has occurred.

Co-op programs:

Contact customer service for details.

Custom Products:

Custom awards are our specialty. Simply submit the parameters of your program (theme, quantity, budget and in hands date) and our custom program specialists will submit a concept drawing and quotation promptly. There is no charge for renderings created for custom programs. Minimum custom order is $1000 (a). Less than minimum custom order charge is $75.00 (e). A custom product development charge may apply to custom sample orders which is refundable upon order placement. Contact customer service for details.

Drop Shipments:

$3.50 (e) for each drop shipment location on the same date, $7.00(e) for each drop shipment on different dates. On orders requiring shipment on different dates the entire order will be billed at the time of the first shipment.

Individual Product Drop Shipments:

To ship single items add $1.50 (e) each plus mailer and freight charge. Contact customer service for mailer costs.

Enclosures:

Enclosures of non-personalized customer supplied cards, notes or other materials are $.35 (e) each. Enclosures of personalized customer supplied cards, notes or other materials are $2.00 (e) each.

International Shipments:

Please select carrier, method of shipment and supply all necessary documentation completed for each shipment. Add $20 (e) for each destination for RecognitionWorx to process the additional documentation required to complete your shipment. Duties and taxes will be billed if received after initial invoicing.

Minimum Order:

Orders totaling less than $30 (e) will incur a $10 (x) handling charge.

Overruns/Underruns:

Every effort will be made to ship the exact quantity ordered on stock items. Stock imprinted products will not exceed 5% of the quantity ordered. Custom product orders will not exceed 10% of the quantity ordered.

Pricing:

Prices and items may be subject to change due to the fluctuating market value and availability of raw materials. This catalog supersedes all previous catalog prices and items. See our website for current pricing and product information. Our company reserves the right to change prices, sizes, colors, materials or other standard product specifications without notice.

Product Specifications:

Many of our products are made of natural materials and therefore can vary by color, grain, thickness and other variances. These variances should not be considered defects. In our ever continuing effort to improve our products, we reserve the right to change specifications without notice.

Proofs:

Email proofs are provided at no charge. Please return proofs within 24 hours so as not to affect requested ship date. Product proofs are available for $50.00 (e) proof fee plus the cost of the item, applicable set up charges and shipping/handling. If the sample is approved without art changes, all incurred set up charges will apply to the final production of the order.

Returns:

No returns will be accepted without prior authorization from the factory. Call for return authorization number. Custom, imprinted and non-stock items are non-refundable.

Samples:

Random catalog samples are available at end quantity pricing. Credit will be issue for the sample if returned within 30 days in good condition; freight will be billed. Speculative samples will be billed at the 1st column price plus applicable set up charges. If the sample is approved without changes the set up charges will be credited and applied to the production order.

Shipping/Handling:

Shipping and handling charges are added to the invoice. A $2.85 (e) per master carton handling fee is charged on all shipments. For each incorrect shipping address provided a $3.00 (e) address correction handling charge will be billed in addition to the charges we incur from our shippers. All shipments are subject to dimensional weight charges. We cannot be responsible for delays in transit caused by common carriers. Product weights as listed in the catalog are approximate.

Third Party Shipping/Freight Collect:

Available upon request – customer must supply account number, telephone number and reference number on purchase order. A $10 (x) charge will be applied per order.

Trademarks:

Imprints shown are for illustrative purposes only. The customer agrees to hold harmless and will defend RecognitionWorx from all claims for patent, trademark or copyright infringement. All liability for the proper use of a trademark rests with the customer. RecognitionWorx reserves the right to photograph or show as samples any items produced by us without any liability on our part as to trademark or artwork rights. No endorsement of product or company should be implied.

Virtual Designs:

We feel that it is a critical element of the sales process to show products in a virtual sample format therefore we do not charge for virtual designs of stock product or custom products. Contact customer service with any requests for virtual renderings/samples.

Warehouse Release Program:

Ideal for recognition programs – Place a master order for your award needs for the year. A $10.00 (x) release charge will apply to all shipments (after the first) of prepaid merchandise held in inventory. This charges covers office expenses and warehousing; freight is additional. To retain pricing and availability all necessary merchandise and production charges are invoiced at program inception. The merchandise will be held no longer than 14 months at which time final shipment must be initiated unless prior arrangements have been made. Production delivery dates apply.

Guarantee:

Your satisfaction is important to us. We guarantee replacement or refund of any products due to defect or factory error if they are brought to our attention within 5 working days of receipt.